Pets Best is a pet insurance company that offers a variety of plans to help pet owners cover the cost of veterinary expenses. With a Pets Best policy, you can file a claim for covered expenses online within 24 hours of your pet's treatment. Once you submit your claim, you can expect a decision within 10 business days. However, there are some factors that can affect how long it takes Pets Best to process a claim.

How Long Does Pets Best Take to Process a Claim?

Claim Processing Times

Pets Best aims to process claims as quickly as possible. Once you submit a claim online, you will be able to track its status online or by calling the Pets Best customer service team. The following table provides an estimate of the time it takes Pets Best to process different types of claims:

  • Routine claims: 1-2 weeks
  • Major claims: 2-4 weeks
  • Dental claims: 2-4 weeks
  • Emergency claims: 24-48 hours

The time it takes Pets Best to process a claim can vary depending on the complexity of the claim and the availability of documentation. If you have any questions about the status of your claim, you can contact the Pets Best customer service team at 800-867-3872.

Factors That Can Affect Processing Times

There are a number of factors that can affect how long it takes Pets Best to process a claim. These include:

  • The number of claims being processed at the time.
  • The complexity of the claim.
  • The availability of documentation.
  • The method of submission.
  • The time of year.

You can help to speed up the claims process by submitting all of the required documentation and by contacting the Pets Best customer service team if you have any questions.

How to File a Claim

You can file a Pets Best claim online or by mail. To file a claim online, you will need to create an account and provide information about your pet, the veterinarian, and the treatment. You will also need to upload copies of the veterinary invoice and any other relevant documentation. To file a claim by mail, you will need to download and complete a claim form. You can find the claim form on the Pets Best website. Once you have completed the form, you will need to mail it to Pets Best along with copies of the veterinary invoice and any other relevant documentation.

Tips for a Faster Claim Process

There are a few things you can do to help ensure that your Pets Best claim is processed quickly:

  • Submit your claim online.
  • Be sure to include all of the required documentation.
  • Contact the Pets Best customer service team if you have any questions.
  • Be patient. The claims process can take some time, especially for complex claims.

By following these tips, you can help to ensure that your Pets Best claim is processed quickly and accurately.