Losing a pet is never easy. When it happens, you may feel overwhelmed and unsure of what to do next. One of the things you'll need to do is let Chewy know about your pet's death. Here are instructions on how to do so:

How to Let Chewy Know Your Pet Died

Contact Chewy Customer Service

The first step is to contact Chewy customer service. You can do this by:

  • Calling 1-800-672-4399
  • Emailing customer service at help@chewy.com
  • Using the live chat feature on the Chewy website

When you contact customer service, you will need to provide the following information:

  • Your name
  • Your pet's name
  • The date of your pet's death
  • The cause of your pet's death (if known)

Customer service will then provide you with instructions on how to proceed.

Return Your Pet's Food and Supplies

If you have any unused pet food or supplies from Chewy, you can return them for a refund. To do this, you will need to:

  • Print out a return label from the Chewy website
  • Pack the items you are returning in a sturdy box
  • Attach the return label to the box
  • Take the box to a UPS drop-off location

Chewy will process your refund once they receive the returned items.

Cancel Your Chewy Autoship Subscription

If you have an Autoship subscription for pet food or supplies, you will need to cancel it. To do this, you can:

  • Log in to your Chewy account
  • Click on "My Account"
  • Click on "Manage Autoship"

Then, follow the instructions on the screen to cancel your subscription.

Update Your Pet's Profile

Once you have completed the above steps, you can update your pet's profile on the Chewy website. To do this, you will need to:

  • Log in to your Chewy account
  • Click on "My Account"
  • Click on "My Pets"
  • Select the pet you want to update
  • Click on "Edit Pet"

Then, change the pet's status to "Deceased" and click "Save."

Conclusion

Losing a pet is never easy. But by following the steps above, you can make the process of notifying Chewy and canceling your services as smooth as possible.